Our Reviews

It was great!

Waiting 2 1/2 hours for a simple oil change is totally unacceptable,

Staff was great. I had an appointment for 11:00 am and was on time. During check in I was told they were running behind. When I asked how behind, I was told 2 hours. It took 3 hours for an oil change, inspection and tire rotation. My Sierra is out of warranty but I still would like to use your dealership for service. I have other excellent options but would like to stay with Haggerty. That being said, 3 hours for a tire rotation, inspection and oil change are not acceptable.

The wait was entirely too long. I had to wait over 3 hours for an oil change and I arrived at the service department only about 1 1/2 hours after it opened for the day. There were only about 5-6 people in the waiting area so I don’t understand why it took over 3 hours for a simple oil change!!

Padro was awesome

Excellent

Has had to come back to get the job completed twice already, and still need to return. I think i am being generous.

Waited 6 and one half hours for 4 new tires, wheel alignment and oil change. Originally told 2 and one half hours. No one called for updates and we had to keep calling.

Two days I came to have my vehicle looked at and the second day after a waiting for about six hours I left and went to another shop to have it looked at. This shop, which was another dealership, scheduled me in at 1:15 and I had answers about my car by 3:49.

Great service always!

Very good sales man and finance manager. Answered all my questions. Very welcoming.

Service was on time and completed quickly. My service writer was very professional and courteous throughout my visit.

I have a GMC Acadia and Mike Haggerty service keeps it running great. My air conditioning went out and they found the problem right away. I was very happy it was only a sensor. I thought I would need a new compressor which would’ve been way more expensive. Thank you Mike Haggerty for taking great care of my car.

The staff was knowledgeable and quick

Jerri secured a 15 percent discount because of all of the work I needed done. Also, my service advisor, Joe, was very helpful

could not get the part I wanted installd as the part was not available for this year's model

very good

Good work as far as changing the oil. The mechanic forgot to even out the air in my tires.

It was fine

Always Pleasant and informative - quick delivery

In and out in record time.

I had no difficulty during this service. The oil was changed, and a new oil filter was installed. The wait was not long.

Everyone was respectful and polite and did their job well

Thoroughly explaining the problem and the solution in a very professional way. Terrific service!

Great service and people

The entire dash board in my cars blacks out at random moments. And my backup camera has went out. My car need up dates so that was done but it’s not a guarantee it fixed the issue because when I went in for my oil change the service person did a hard reset on my car which should have fixed the issue the first time and it didn’t because I was back for the same thing along with my back up camera this time. The camera is on back order which means to me that this is a common problem for Buick which is not good. My car has less than 10,000 miles and I am already experiencing issues

Salesman was very knowledgeable and helpful

Pedro took time to explain the problem and the best solution. I am extremely pleased with the service.

Special thanks to everyone who helped us, but we especially loved working with Sabrina!

I dropped car off for a 7:30 oil change and I was there two hours. I don’t think I ever waited that long. But yeah seems like car is running good.

Too many visits regarding this vehicle leading to not good results

Great Customer Service

Short wait. Staff very helpful.

Whenever I come to this facility, noone ever greets you or acknowledges your presence. I walked in and stood there for about 10 minutes before an advisor asked how they could help me. Joe and Pedro sat at their desk and did not say one word. I finally asked Pedro if someone was going to help me and he stated that someone else should be coming. After waiting for about 15 minutes, Richard finally came out and assisted me. I brought my vehicle in on Friday and was told that it may be looked at Saturday or early Monday. I called Saturday for an update and was told that Richard was busy and he would call me back. Three hours went by so I called him and he told me that they couldn't look at it today but they would on Monday. I called Monday and spoke to Roberto and they still had not looked at it. He then called me back later that day to say that they finally looked at it but it would not be repaired until Tuesday. I called and it was finally ready around 530 pm. I had a similar incident occur a few months ago where they kept my vehicle for almost a week and did not repair anything. Im sure the same issue will occur in the future. This place and the customer service has really went down since I first started bringing my vehicle here.

I was able to drop my car off at 12:45PM and return at 5:45PM. I missed placed a small notebook (it was in my car). The call center helped me connected to my service representative. Karen (customer care) even searched for it! My oil change went well. The service center even replaced a missing lug nut. I was very happy with my experience. I look forward to having additional service with Mike Haggerty GMC. Thank you, LH

Excellent service

Pleasant

Though I was greeted by friendly staff, the service that I received was lacking. Quoted an hour for a service to be done, and being understanding that the service center was already running behind, and after agreeing to wait for an hour service to be done. 4 hours was more than uncalled for. I arrived at 10 am for a 10:15 service (installing splash guards) I left just before 2 pm. Needless to say I was unhappy

Great service

very courteous and knowledgeable personel

I asked the associate questions/help with car, he showed me and he was very polite. Employees cheerful and pleasant at checking out.

John Red was awesome! He got everything done for me efficiently and got me a great deal.

Arrived and greeted at appointed time. Work requested was performed on a timely basis.

Took the time to fix my problem

Humberto is the best! He listen to what i wanted done to my car and answered my questions. He is so respectful and a true asset to your service department. I always request him when I bring in my car.

Everyone was extremely helpful and knowledgeable about the car I purchased and the services available to me for the car and from Haggerty’s dealership.