Service Department: 1.8 Star Review
2021 Cadillac XT6 customer from CHICAGO, IL
I had an appointment at 11am on Monday 5/15/23 to get a recall done on my car. I got a call at 2pm saying that my car can’t get serviced because they were short staffed I spent $35 to catch a Uber home and back because I was told it will take 3/4 hours for the service to be done
Nathan is extrordinary. He explained everything step by step. I had no worries.
Dan provided excellent customer services. Both porters were professional and helpful.
Our advisor Humberto was great!! We were nervous having our car towed in and what could be the problem with it, he talked over everything over with us...
Came in for oil change and tire rotation. A throttle body cleaning was recommended and performed. Comfortable waiting room.
The work on my Sierra was done in a timely fashion and I was provided a loaner so I did not have to sit around for hours on end at the dealership. Thi...