I brought both cars to get oil changes and was out in about 1 hour. The one oil change was free because my wife's Terrain is new. The other one turned out to be something more expensive as usual. I was informed that my warranty has expired and that I need an extended one. I can't afford it now but Quincy Muhammad said that he would talk to his manager about getting a discount because we are loyal customers to this dealership, having purchased 6 cars from them. I will continue to purchase my cars and bring the cars for service to them.
The gentleman that took the initial request was very professional, kind and was so help with providing me the detailed work my vehicle may need. On top of that - he was cordial and had a wonderful smile that reminded me of my son.
My Husband and I always get our car maintenance at this facility. We went in for an oil change. We had an appointment at 10:30 a.m. We had an upcoming road trip. We decided also a week before the oil change to purchase the cross rails thru your dealership parts. They were ready for pick up the same day we had the appointment for the oil change on March 12th. My husband asked it they could quote us a price to put the rails up. We decided to get them put on, since the representative said it would only take 20-30 minute for the job. Obviously we knew we had to wait about 30 minutes for the oil change. Well we were there from 10:30-2:15. My husband was furious, We have kids to pick up from school by 3. We live a half hour away. A job that should���ve been 1 hour turned into 4 hours. Made no sense. He asked to speak with a manager and he did. He was trying to tell my husband that there was no manual In the box. My husband said you could of fooled me with that one, but I just picked this up next door from you guys and I opened it in the waiting room I know there is everything in that box. What a disappointment. I have been purchasing my cars here since1997. Now I will never step foot in your facility again. Patty & Fabian. (708) 808-0301.
I can���t think of a time where i havent had a problem at this service center. I got a lot of work done on the vehicle. Paid about 600 dollars which i was ok with. I was told that i had to wait on a part to come in so that i can get my rear reverse light fixed in the back of my vehicle. The sales lady told me that i would only have to pay 30-35 dollars the day the part arrived. Well when i get to the service center you guys are saying that the quoted price was incorrect and that i need to pay more. At this point I���m upset because I���m being told two different things and being looked at as if I���m not telling the truth about the price i was told. I���m had to go back and forth with the new sales rep about this until he decided to get a manager involved. It got to the point i was willing to take the part and go somewhere else to have it fixed. The justification for what went wrong was that the sales lady was new! Smh But you want me to continue bringing my vehicle there but every time it was a problem. I���d much rather travel to Woody���s Naperville GMC just have my car service instead of your service center which is close by my house. Terrible experience Everytime!