I got there when they opened at 7 am, was immediately taken care of. was informed of any needed service other than general maintenance. the manager Pedro was very nice and helpful. Was done in about 2 hours. So everything went well no complaints! thank you
My car was in the shop for nearly 3 months because they could not find a part . I requested an update every 7-10 days on the status. They ignored my calls for 4 weeks before finally calling me back. PROMISED to give me updates and did not. Also stated that my rental would be free because car was under a manufacturer warranty. Enterprise still charged me over 240$ until I called them and had it reversed. Sabrina had assured me that I wouldn't be charged at all but did not follow up with the rental place.. I was ignored, misled, and treated very poorly. This is my third lease from Haggerty and it will be my absolute last.
After making an appointment for a time offered by your dealership to have an oil change and minor recall take over 3 hours is unacceptable. When I started going to the service department waits were reasonable. Now they seem to be getting longer and longer.
Ordered a key fob, right rear taillight, and a new key (3 parts). I was told 2 of them were in and to make an appointment, so I did I only got the key fob yesterday you charged me for an hour of work when I seen my truck get taken from the service bay and parked in the lot for 45min and then when it got pulled back to be “worked on” programming the new fob it was parked back in the front in less than 12min. Then they decided to put the finished folder on a desk of someone who went to lunch and I sat and had to find someone who was working to close me ticket. I was told the taillight was in my truck so I could install it like I asked. It was not in there and nobody knew where it was. This was annoying to say the least so I left and was charged $168 to let me truck sit in your parking lot for 45min. And another 15min out front. And to work on the truck was about 10min. But you felt the need to charge full hour shops rate. I will never be coming back to this place and I will never recommend getting service done here if this is the reputation for the dealership. What a joke and wait of my time. Yes I made an appointment, yes I was early, but my time is valuable and apparently this service center doesn’t care and just think that everyone is ignorant to value of time and shops rates and fees. Thanks for losing a potential client for a new truck and service on my current truck. I’ll take me key whenever it shows up, that will be the end of me using this place ever again.
My experience with Buick was and is the best! Great customer service from start to finish. Dan Gallagher is a gem! With great patience and a smile, he took the time to explain what was going on with my Enclave and reassured me that the situation would be handled correctly. Your entire team is awesome. Thank you again!