I had an appointment & arrived early. I was still at the dealership for 2 1/2 hours to get an oil change???? I understand they checked things out, but that length of time is a bit too much. Pedro, the rep who took care of me, just handed me my invoice when car was done. At home, I reviewed it & saw comments. I called Pedro & he was supposed to get back to me to explain the comments, but never did. Very disappointing.
I was there for routine maintenance when I witnessed a disgruntled customer discussing her car’s performance with a customer service rep, then his manager. I am pleased to report that no matter how irate she became, the Haggerty staff remained calm and professional. They addressed her concerns, answered her questions and were servicing her vehicle at the time I left the service department.
Service done on the car was done well. My issue is communication and updates on the status of the car. I would recommend any service advisor contact customers via text ,email or call. My car was brought in early on Wednesday January 4. My appointment was scheduled Thursday Jan 5 at 8:45am. I never received an final update until Friday January 6. I made three calls and spoke to three different service advisors.