First time shopping for a car alone. Dealer wanted to sell me the most expensive version of the car without question. Then had me sign paper work before telling me the final price. I was sold the last model of the Buick 2018 encore that they dealer ship uses as a personal vehicle, with close to 5,000 miles on it and tried to sell it full price at 27,000. I left that day with out buying a week later i realized i left my ID and the financial department were nice and very persuasive apologizing for the initial sale price and gave me a slight better offer with smaller financing APR. I bought the car but they only gave me one key to the car and said they could not find the other then i didn't receive a second copy of any of the paper work i signed. I had o reach out to the dealership to find out how to make monthly payments.
Booked appointment online the night before and it was really easy to do. Friendly service advisors and a clean comfortable waiting room. Over all a great experience. If I didn't have another appointment I had to get to I would have gone back in to the service advisors. I had a tire rotation done BUT the tire pressures were not adjusted, they were the same levels as I went in with about 1 to 2 pounds low. Just a minor thing I thought should have been done. But I still would go with 5 stars.
The communication was poor.I felt the management was very in sympathetic and showed little or no regards. this was the worst customer service communication issues that I have experienced with MIKE HAGERTY since I have owned this car
This was my first experience buying a car so I had a lot of questions and concerns. The entire staff was extremely friendly and helpful. It was a very cold night and multiple team members spent time outside cleaning the ice and snow off the car making sure it was nice and pretty for us to drive home. John was extremely helpful showing use around the vehicle and setting things up. Paul in finance also spent a lot of time with us going over pricing. I feel we got a fair price and I did not feel pressured as you often can at dealerships. I would definitely recommend to friends!