I brought my car in for several repairs, this location kept my car all day and did not complete any repairs. I was charged for diagnostic services that I did not request and most the the "need" repairs were false. If we were not dealing with a pandemic, I would have stayed in the service center to complain. The employees were more interested in me trading in my car than completing the repairs I requested. I had a 9 am appointment and by 5 pm the only thing completed was an oil change. I took my vehicle to another local shop that completed my repairs, the ones that were actually needed, in one day. This repair shop did not try to get me to buy any warranties or new vehicles. They respected what I, the customer needed, and acted accordingly.
I received proffesional service from the representative , along with the techinican who explained how the problem with vehicle was discovered . The identification of necessary services defined and resolved with my consent in a timely manner. Mostly appreciate the excellent customer service.
I was due services on my vehicle. Pedro was so welcoming to me. He took time to explain detail answers to my questions. He helped me set up my on star. His smiles and friendly service makes customer service get an A+ . Thank you Pedro for valuing customers.