I brought my car in for a service message regarding the rear differential. I told the service writer that I had an extended warranty. He told me it would be a little while I was there for more than four hours total they claim to have performed a 21 point inspection, which would have included them filling my tires to specs they said they filled them to 36 pounds of pressure, they said they found a loose adjuster link. They said they reprogrammed my rear differential module, replaced an adjuster link and performed a 4-wheel alignment. I got my vehicle back more than four hours later and was almost home when I checked my pressures through the DIC and discovered they were at 31 pounds which was the pressure that I bought them in with! I called and spoke with the Service Writer and asked him about the 21 point inspection he claimed was done. I questioned him how was it done if the pressures are still at what I bought them in and why did they write on the inspection that they filled them to 36 psi when it shows that they were not??? I also questioned if they actually performed and alignment being that the pressures were low…. Being a mechanic myself, I know that the pressures have to be at specification to do an alignment properly! he told me that a few pounds won’t matter! He told me if I want to have the pressures I can bring it back. So I returned back to the shop and asked him for my parts that they had replaced. He said that the mechanic kept thrown them away. I told him I don’t care I want my parts back. He said he wasn’t going in the garbage to get it. Neither was he sending his guy to get it - he said if I want to get it, I can go back there and get it myself! Being very upset with that answer, I asked to speak to a manager service. The manager came out and said that the parts was in the trash and if I want I can get them. I told him I shouldn’t have to get them and I want my parts back. The service manager told me I should have asked for them in the beginning, I told him they should’ve asked me if I wanted my parts back! He eventually went there to look in the dumpster himself (so he claims!), came back and said he couldn’t find them. I asked him where is a dumpster and I went and looked, and there was no part to be found, which led me to believe they never replaced the part ! You have employed a bunch of scammers, con artists and thieves, and I would not recommend no one- absolutely no one to have their vehicle - new used or otherwise - serviced at your shop. I also will be calling the Better Business Bureau as well as filing a formal complaint with my warranty company, and anyone else whom I think will be able to look into the practices that is taking place at that service center!!!
My sales rep Ernesto was amazing. Very informative and attentive to my needs and the things that I wanted in purchasing a new car. He helped me get the job done and for that I am grateful. I would suggest offering free coffee and water at the dealership for a better customer service experience. When you are purchasing a new car and putting a large dollar amount down, why have your customer have to pay for a common beverage like water or coffee
I spent 350.00 USD nothing was fixed . Brought Ext. warranty 3 years ago. U would not even honor that. The dash LED not working because of some BS from Chevy that U told they told U about 2017 and 2018 Colorado turning off. Well I will be selling my Chevy and Buick GM products very soon . Both low mileage and taken care by U . I will Be going to Ford maybe they will appreciate my money more than U. Long time Only GM owner since 1983 when I got out of service to my country. US NAVY Vet.
I went in for an oil change and was told it would take about an hour and sure enough I was out at 8:05. That is one of the reasons that I go to Mike Haggerty. Great service and just a great dealership. I will always go to Haggerty.
I seemed to have a unique radio update problem. Joe took a good amount of time to sort it all out, and resolved the issue by ordering a replacement radio. Your service department has always solved my car's mechanical issues.