The staff were nice... But the wait was insane... over 2 plus hours for an oil change. No car wash, didn't recommend filters until time to pay would have gotten them done if the tech came to me in a decent time frame. It cost to do a reading on the codes for check engine light on. But its free at AutoZone? The customer service and Chevy Owner status means nothing these days. We have been using another Service Center at another Dealer and the little things do add up.
I was a bit disappointed at the price for an oil change. But what I was very disappointed was the fact that whoever did the oil change, left there hand print of oil on the inside of the door and outside. This clearly indicates that they don���t the precautions necessary to avoid getting peoples vehicles stained. I also remember getting a complimentary car wash with the oil change , now they don���t even do that, so obviously customer service is not a big priority.
Always appreciate the excellent customer service and personable staff, specifically the manager Keith. I���m very pleased with the attention to safety and cleanliness during the process by the intake staff to protect against Covid exposure.
I had to wait 1 hour before they just started to work on my car. I had the fluids and tire's rotated. I got there at 11:30 for my appointment and didn't get out till 2:00. If I'm having work done on my car then I would have to wait. I don't no why it took so long.