The worst experience ever, the service department sabotaged my rotors by cutting them 6 times which caused waves and ridges and caused my car to squeal and grind. I did not have this problem before i took mu car in for a check engine light. They suggested that i have my brakes changed one day then the next day they suggested that I have the rotors changed. And when I denied rotor change. They sabotaged the rotors. I did not have any issues with my brakes or the rotors before then.
I was very disappointed in that I bring my vehicle to Mike Haggerty for maintenance when needed. When there is major work that will take a couple of days they always provide a loaner vehicle. This time, they stated that they could not do that. I informed them that I never had a problem before. I was then told that if they have to keep my vehicle then they would see what they could do. I was informed that I had to get my own rental car. I told them I know that the vehicle will have to be kept for a few days because of the issues I was having. Needless to say, I got a rental car, I called Mike Haggerty back to find out what was going on with my vehicle to be told that yes, they have to keep it and that I should bring the rental back and they would provide me with a loan car. I was at work downtown and couldn't just leave work, by the time I was able to get their, I was charged with having the vehicle for 2 days. Also, this negated the 10% discount that I had because I had to pay that for the rental. I was very disappointed by this in that I spent over $2,400 in repairs. I am now debating if I will use Mike Haggerty again.
I had a great experience; love my Terrain the Salesman I had Bruce Ary, treated me with professionalism and experience to put me in a car that suited my tastes, and price range. I cant wait to tell everyone about Mike Haggerty Buick GMC
People were great....but we were buying a car. Took four hours...not one offer of a bottle of water or a cup of coffee...very long day. Again, people were great, pleased with our car....but very long, not sure needed/should be that long? Yes, vending machines...but spending 20+K on an automobile...something would have been nice. Again, everyone there was very nice...process could improve...