Service Department: 1.8 Star Review
2019 Chevrolet Equinox customer from CHICAGO, IL
2019 Chevrolet Equinox customer from CHICAGO, IL
I brought my car in for a service message regarding the rear differential. I told the service writer that I had an extended warranty. He told me it would be a little while I was there for more than four hours total they claim to have performed a 21 point inspection, which would have included them filling my tires to specs they said they filled them to 36 pounds of pressure, they said they found a loose adjuster link. They said they reprogrammed my rear differential module, replaced an adjuster link and performed a 4-wheel alignment. I got my vehicle back more than four hours later and was almost home when I checked my pressures through the DIC and discovered they were at 31 pounds which was the pressure that I bought them in with! I called and spoke with the Service Writer and asked him about the 21 point inspection he claimed was done. I questioned him how was it done if the pressures are still at what I bought them in and why did they write on the inspection that they filled them to 36 psi when it shows that they were not??? I also questioned if they actually performed and alignment being that the pressures were low…. Being a mechanic myself, I know that the pressures have to be at specification to do an alignment properly! he told me that a few pounds won’t matter! He told me if I want to have the pressures I can bring it back. So I returned back to the shop and asked him for my parts that they had replaced. He said that the mechanic kept thrown them away. I told him I don’t care I want my parts back. He said he wasn’t going in the garbage to get it. Neither was he sending his guy to get it - he said if I want to get it, I can go back there and get it myself! Being very upset with that answer, I asked to speak to a manager service. The manager came out and said that the parts was in the trash and if I want I can get them. I told him I shouldn’t have to get them and I want my parts back. The service manager told me I should have asked for them in the beginning, I told him they should’ve asked me if I wanted my parts back! He eventually went there to look in the dumpster himself (so he claims!), came back and said he couldn’t find them. I asked him where is a dumpster and I went and looked, and there was no part to be found, which led me to believe they never replaced the part ! You have employed a bunch of scammers, con artists and thieves, and I would not recommend no one- absolutely no one to have their vehicle - new used or otherwise - serviced at your shop. I also will be calling the Better Business Bureau as well as filing a formal complaint with my warranty company, and anyone else whom I think will be able to look into the practices that is taking place at that service center!!!
Our advisor Humberto was great!! We were nervous having our car towed in and what could be the problem with it, he talked over everything over with us...
Humberto is the best adviser to deal with!! It nice to have someone you know you can trust.
Service was excellent, only issue I have is the time it took for oil change, tire rotation & a recall. I’m not sure how long it took to do recall but ...
Great service in and out oil change tire rotation service advisor Pedro all ways very helpful